Have a Question?
Here are answers to some of the Frequently Asked Questions from potential clients. If you still have questions after reading this page, feel free to contact us and we will do our best to answer your concerns.
How long does it take to complete a project?
Each project has its own timeline. It may take two weeks or two months- the timing really depends on the client. We want to complete your project in a timely fashion, but we also understand that some clients need time to decide on things like a website theme or color scheme so we will not rush you. On our end, we promise timely and professional response times.
We wish we could predict the exact minute that your project will be done, but we cannot. We can only assure you that we will not be satisfied with the end-product until you are. We want each client to love their new website, book, and/or company forms.
How much will it cost?
You will find prices listed throughout our website, including pricing for Website Design and Marketing Consultation. For some services, we can’t give you price until we talk and get a better understanding of what you want. So contact us and we can discuss the details of your project.
What forms of payment do you accept?
We offer a variety of payment methods, including Visa, Mastercard, Discover, American Express, Google Pay, Apple Pay, PayPal, Check, and Cash.
Are there any restrictions on the services you provide?
Yes, we reserve the right to to refuse projects proposed to us. We want to complete all projects in a timely manner, so sometimes we will refuse a new client or project due to our workload or due to the complexity of what is being asked. Below are some further restrictions on the types of projects that we will undertake:
We do not design websites or provide other services that are erotic, glorify criminal activities, advocate for illegal actions, or infringe on any proprietary or other rights of third parties.
We do not design websites or other services that:
1. Violate or infringe on the rights of others, including without limitation patent, service mark, trademark, copyright, or other proprietary rights;
2. Are unlawful, deceptive, fraudulent, defamatory, slanderous, libelous, adult-themed, or advocate or glorify illegal activities;
3. Impersonate any person, business or entity, or in any way falsely state or misrepresent your affiliation with a person or entity; or
Who controls my website, copyright, and marketing plans?
You do. You retain control of your website. You also have full access to any marketing campaign that we are managing for you. We don’t hide things and we certainly don’t lock you out. We consider such practices to be unethical.
We are consultants not a web-hosting company. We help by getting your website designed and your marketing plans implemented. There are some services out there that retain control of “your” website, which means that you have to keep paying them or you lose your online location. We don’t believe in doing business that way; we work hard, create a great website or marketing plan, and then continue to work hard to keep your business. Should we part ways, you’ll still have a great website and a terrific marketing plan.
For website stock photos, you’ll have a licensing agreement with the creator of those images that spells out where you can use that image and how often. We use stock photo companies that provide very generous terms, allowing you to use those images not only on your website but also in marketing materials.
Will I get stuck in a Long-Term Commitment?
At New Wind, we don’t chain you down with long-term conditions. You pay for the services and options that you want and that is all you pay for. Most of these are one-time expenses. While we do offer monthly plans, they are easy to cancel after the initial 90-day commitment.
We never force any clients to stay with us. Instead, we work hard to earn your business and cherish each client who decides to continue our working relationship.
Please note: some marketing plans, like premium marketing listings, do involve a longer-term commitment, but that is a contract between you and that third-party website. We might advise it as a good marketing route, but you will be the one to make that final decision to commit or not.
Will I get the master files for my Website?
Yes. Upon project completion and final payment, you will receive a master-copy of your project. Depending on the project, this can include access codes to your new website, tutorials on website posting and editing, licensing agreements to any stock photos or artwork, and passwords for all established accounts associated with your project.
At New Wind, we don’t hide stuff from you. We offer great services at fair prices. When done, the final files are yours.