Woo and Wow Customers

At New Wind, we help our clients discover the right mixture of marketing and customer service that will allow their business to thrive. We are NOT a marketing company, so we don’t have a particular product or service that we’re pushing. We are a consulting company and we help business owners and managers understand what’s best for their particular business.

After a customized assessment from us, you will be able to invest your marketing dollars in the best ways to help increase sales. Become an informed business owner or manager. Have us do the research and provide the marketing advice before you ever talk to any marketing company or start any advertising campaigns.

Our services include the following:

  1. Woo AssessmentTM is all about Customer Acquisition. We tackle how to attract new customers
  2. Wow AssessmentTM  is all about Customer Retention. We tacke how to improve the customer experience, in order to increase customer satisfaction and increase repeat business
  3. Wonder PackageTM, designed for Start-Ups, this is a lean version of Woo and Wow, offering basics that you will need to start your business successfully.

Read on to find out more about each of these 3 services:


Woo Assessment of business marketing

With a Woo AssessmentTM  ,we look at the best ways for your business to attract new customers. We find the right mixture of active and passive marketing to woo in the most and best for your specific company. We help you understand the big picture first- the pros and cons of the many different ways to make your business more visible, so that you can make an informed decision on how best to invest your marketing budget.

See us before you sign up for any marketing campaign or advertising contract, and we’ll help you discover the best approach for investing your money- an approach that will be unique to your particular business and targeted at your most-likely customers. Our assessment of your business is customized to your specific company; there is no cookie-cutter approach with us.

We do the research for you. No need to fumble about trying to find ways to attract more customers; have us investigate what will work best for your business. With us, you are getting marketing advice customized to your industry, location, and particular company. We look at everything from your physical “storefront” to your online presence, from current customers to under-reached markets. We look at possible investments in building signage, branding, internet listings, direct mail, print advertisement, online ads, and so much more. We consider target demographics, service areas, and traffic patterns. With our help, you will have a plan in place before you talk to any marketing or advertising company.

We are unbiased. We are a consulting company, not a marketing company, so we aren’t trying to shoehorn you into a particular product or service. Most marketing companies have only a limited selection of services to offer you, while we present you with options across a wide spectrum, explaining the pros and cons of each so that you can make an informed decision on how to invest your marketing budget. Plan your marketing with our insights, so that your money will bring a healthy increase in sales.

Save money now and make more money over the years ahead.  With a Woo AssessmentTM, you won’t have to make a “wild guess” on where to allocate your marketing dollars.

Woo Assessment contact

Great marketing advice at a great price.  A Woo AssessmentTM starts at just $1,595.* For that price, you receive a customized and comprehensive marketing analysis and an effective plan on how to get the most for your budget.

Before you commit to spending hundreds or even thousands of dollars every month to a particular marketing approach or advertising campaign, invest in a Woo AssessmentTM and you can develop a marketing plan that can guide your customer outreach for years to come.

Contact us today to schedule your assessment or to learn more.

(*Pricing may be higher for larger or multi-site businesses or for more complex assessments. Please contact us for details.)


Wow Assessment of Customer CareWith a Wow AssessmentTM  ,we look at the best ways for your business to improve the customer experience, with the goal of increasing customer satisfaction and increasing repeat business. Learn how to wow your customers so that they fondly remember your company and are quick to come back. With our help, you can develop an approach to the sales relationship that is both professional and personable, and see your sales increase.

Create a customer experience that impresses. We’ll help you develop a practical plan on how to pleasantly surprise every customer. Good customer care doesn’t need to be time-consuming or costly, but it does need to be planned. With our analysis and recommendations, you’ll have a game plan on how to stand out from your competitors.

Develop “assertive kindness” in your employees. With our help, you can plan out every major point of contact with your customers, from phone calls to walk-ins, from answering questions to completing the sale. Beyond just scripts, this is about developing proactive ways to wow your customers with informed and friendly staff. We help you to find the areas where it is vital for your employees to be assertive welcomers.

Add little touches that show you are thinking of your customer. We analyze your company’s interactions with clientele to find ways that will show them how much they are valued. We consider pre-sales interactions, the sales process, and the post-sales relationship. We look at your customer communications, facilities, follow-up procedures, rewards, social media, newsletters, and so much more. We look for “pain points” that might sabotage all your work, and find ways to eliminate them.

We are unbiased. We are a consulting company, not a marketing company or a seller of knick-knacks or a software company, so we aren’t doing the “square peg into a round hole” trick. We consider many possible avenues of customer engagement to find the right mix that works for your budget and your specific clientele.

With us, you can Impress customers and get them coming back again and again.  With a Wow AssessmentTM, you won’t have to leave customer satisfaction to chance.

Wow Assessment contact

Great advice on customer care at a great price.  A Wow AssessmentTM starts at just $3,495.* For that price, you receive a customized and comprehensive customer experience analysis and an effective plan on how to increase customer satisfaction and encourage more repeat business.

Contact us today to schedule your assessment or to learn more.

(*Pricing may be higher for larger or multi-site businesses or for more complex assessments. Please contact us for details.)


Wonder Package for marketing and customer careWith a Wonder PackageTM  , we help start-up companies and entrepreneurs who are just beginning. This package combines lean versions of both Woo and Wow to help you formulate your initial approach for attracting and keeping customers.

We assess your new business and help you to decide on the best marketing avenues to get the word out about your products and services.

We also research ways that you can impress those first customers so that they will come back and tell others about your business.

Get the best of both Woo and Wow. This combined assessment is less comprehensive but is still rich with ideas and guidance on how to win customers and keep them coming back. A Wonder PackageTM is customized to your industry, location, and particular business approach.

 

Wonder Package contact

Great advice on marketing and customer care at a great price.  A Wonder PackageTM starts at just $4,175.* (That’s a savings of $915. if you were to get a full Woo AssessmentTM and Wow AssessmentTM) For this price, you receive a customized analysis of your marketing opportunities as well as suggested customer care strategies that can be implemented from the very start of your business.

Contact us today to schedule your Wonder Package assessment or to learn more.

(*Pricing may be higher for larger or multi-site business plans or for more complex assessments. Please contact us for details.)


New Wind Business Solutions

Woo AssessmentTM , Wow AssessmentTM, and Wonder PackageTM are all trademarks of New Wind Business Solutions.

New Wind Business Solutions is a business consultant company that provides marketing advice, market research, and marketing analysis as some of its services. New Wind also consults on customer experience, customer care, and client care. We work with established businesses and we are also small business consultants, start-up consultants, and entrepreneur consultants. We have advised companies, nonprofits, and individuals throughout Southern California.